面試官：Interviewer(R)
面試者：Interviewee(E)
1. R:Tell me aboutyourself ?/Could you introduce yourself in English? 可以用英語介紹一下你自己嗎?
E:Good morning sir/madam. It ishonor to meet you here and I reallyappreciate you offer me a chance of interview.
Now let meintroduce myself . My name is XXX , XXX is my hometown . I am a honest ,responsible and friendly person. I graduate from XXX Universityin 20xx. My major is hotel management. I had a part-time job in IHG HotelBeijing as a bellboy . I learned much when I got along with customers. So Ilike this kind of field very much and take it as my career.
I am proud ofapplying for this job. If you give me aopportunity ,you will see my good performance at work. Finally ,I wish ourhotel becomes the best one among this industry . Thank you for your time.
早上好，先生/女士。很榮幸在這里見到你并且我很感激你給我這個(gè)面試的機(jī)會。
現(xiàn)在請讓我介紹一下我自己，我叫XXX，XXX 是我的故鄉(xiāng)。我是一個(gè)誠實(shí)、負(fù)責(zé)和好相處的人。我在20xx年從XXX大學(xué)畢業(yè)。我的專業(yè)是酒店管理。在北京洲際飯店做過實(shí)習(xí)門童。我在與客人相處的過程中學(xué)到了很多。所以我喜歡并將它作為我的終身職業(yè)。
我很榮幸申請這份工作。如果你給我這個(gè)機(jī)會你將看到我在工作中的良好表現(xiàn)。最后我希望我們酒店成為酒店業(yè)界的典范，謝謝。
2.R:Tell me youryour birthday? / What is youe date of birth? 你是哪天的生日呢?
E:I was born in August 18th ,1987. 我出生于1987年8月18日
3.R:How tall areyou?/How much is your weight? 你的身高/體重多少?
E:I am 180 centimeters and 70kilogram. 我身高180cm ,體重70千克。
4.R:What is yourpersonality?What are you great strength? 你的性格如何?你的優(yōu)勢是什么?
E:I am honest responsible andwarm-hearted. For example , In May 20xx, I organized a travel group to Beijing for mystudents . I was responsible arranging roomsand contact with local guide . By myeffort ,the trip was quite successful. It make me become more confident.
我是一個(gè)負(fù)責(zé)和熱心的人。舉個(gè)例子，我曾在20xx年八月我的同學(xué)組團(tuán)去北京旅游。我負(fù)責(zé)安排房間和當(dāng)?shù)貙?dǎo)游溝通。在我的努力下這趟旅游很成功，這令我感到很自信。
5.R:What are your three great weakness? 你的三個(gè)缺點(diǎn)是什么?
E:First I am luck of enough work experiences. Second I need aall-around regular training . Last my skills of services need to improve.
But I will learn and adopt tothe new environment in short time.
首先我缺少足夠的工作經(jīng)驗(yàn)，其次我需要全方位的正規(guī)培訓(xùn)，最后我的服務(wù)技巧需要完善。但是我很快的適應(yīng)新環(huán)境的。
6.R:What is yourphilosophy(人生觀)?
E:(嚴(yán)肅狀) I hope to dowhat I like best, enjoying it and benefit from it.
我希望我能做我喜歡的，享受其中并從中獲益。
7.R:How would youfriends describe you? 你的朋友是這樣描述你的?
E:(稍等幾秒表慎重) They will say I am a always ready to help othersand concern about them when they in trouble. 他們會說我是一個(gè)隨時(shí)幫助別人并在別人陷入困境時(shí)關(guān)心他人的人。
R:Do you think you are introverted or extroverted? 你是外向性格還是內(nèi)向性格?
E:It depends . When I focus on soms projects. I am introverted .BecauseI have to pay attention to it. While when I communicate with my friends. Ialways outgoing.這個(gè)要看情況。當(dāng)我關(guān)注與一件事時(shí)我是內(nèi)向的。因?yàn)槲冶仨氷P(guān)心與它。然而當(dāng)我與朋友交流時(shí)，我總是外向的。
8.R:How do younormally handle criticism? 你是如何面對批評的?
E:If it is my mistake, I will accept constructive criticism. But if Iam right . I hope we can discuss it later when we cool off.
如果是我的錯(cuò)，我會接受建設(shè)性的批評。但是如果我是對的，我希望我們能在冷靜之后再討論。
10.R:How do you handle your failure? 面對失敗你會如何做?
E: None of us was born “prefect”. But I must find out why I make such amistake and I will learn lesson from it.我們沒有人生來就是完美的。但是我必須從錯(cuò)誤中學(xué)到為什么會犯錯(cuò)并吸取教訓(xùn)。
11.R:What amateuractive have you ever taken part in? 你平時(shí)有哪些業(yè)余活動?
E:My hobbies are reading, listing to music ,singing .And my favouritesports are riding bicycle and playing badminton.
我喜歡閱讀、聽音樂、唱歌。我喜歡的運(yùn)動有騎自行車和打羽毛球。
12.R:Would you mindintroducing your family ?/ Please say something about your family? 你可以介紹一下你的家庭嗎?
E:There are three people in my in my family . My parents both areworkers. My father is work hard everyday. He tell that a good staff should beresponsible for his work on.
My mother is a warm-hearted personso that all the people are willing to together with her.
I love them very much . I hope to take care ofthem by my own effort.
我的家有三個(gè)人。我的父母都是工人。我的爸爸每天努力工作，他教導(dǎo)我一個(gè)好員工應(yīng)該對自己的工作高度負(fù)責(zé)。
我的媽媽是一個(gè)熱心的人所以很多人都愿意和她在一起。
我很愛他們，希望能夠痛過自己的努力照顧他們。
13.R:What courses did you studyat school/university? 你在學(xué)校學(xué)習(xí)了哪些課程?
E:I studied courses in University including the housekeeping management, food and beverage management . Health and recreation management and so on.
學(xué)習(xí)的課程有客房管理、餐飲管理、康樂管理和其他。
14.R:How do you likethe level of your English skills? 你的英語水平怎樣?
E: I have got a CET4 certification . I am good at reading and writing .I can communicate with foreigners fluently . At school I have learned hotelenglish ,so I can handle the hotelaffairs in English.
我取得了四級證書。可以熟練的閱讀和寫作。我可以和外國客人流利交流。在學(xué)校是我學(xué)習(xí)過酒店英語可以用英語處理酒店事物。
15.R:Why do youthink english is very important?為什么你認(rèn)為英語很重要?
E: English is spoken all around the world. If my English is good I cantravel around the world . Meanwhile it is a tool communication with others.
英語是通行全世界的，如果我英語好的話就可以走遍全世界。同時(shí)這是一種和其他人交流的工具。
16:R:How do you like your senior leader who led you directly before? 以前領(lǐng)導(dǎo)你的主管怎么樣?
E:My leader helped me a lot . He give me many good suggestions andcorrect my mistakes in time.
我的領(lǐng)導(dǎo)幫助了我很多。他給了我很多建議并及時(shí)糾正我的錯(cuò)誤。
17.R:How do handleyour conflict with your colleagues in your work? 你如何處理與同事在工作中的矛盾?
E:I think we should cool off . Then I tell him what I think in a politeway . And I hope to listening to his or her idea.
我認(rèn)為我們應(yīng)當(dāng)冷靜。之后用禮貌的方式告訴我的想法。同時(shí)我也希望聽到他的看法。
18.R:What do findfrustrating in a work situation? 在工作中讓你感到沮喪的情形時(shí)什么樣的?
E:If my customers did not satisfy my service or I made a mistake inwork which make me frustrating.
我的服務(wù)不能讓客人滿意或者我在工作中的錯(cuò)誤讓我感到沮喪。
19.R:Could you listsome difficulties during your work? And how did you conquer them? 在工作中你遇到過哪些困難?你是怎樣克服的?
E:Customers often complain the speed of serving is too slow, they hopeus to urge. In such a situation I always apologize first and speed up as fastas I can.
客人總是抱怨服務(wù)的速度太慢，他們希望我們快一點(diǎn)。在這種情況下我總是表示歉意并盡快加快速度。
20.R:What basicprinciple do you apply to your work ? 你選擇應(yīng)聘這份工作的因素是什么?
E:Firstly this job should be what I interested in and Secondly itshould have a huge space of development.
首先這份工作我感興趣，還有它有很大的發(fā)展空間。
21.R:How do you knowthe message that we have this vacancy? 你是如何知道這個(gè)職位空缺的?
E: I know the information form your website.
我從你們的網(wǎng)站得知的。
22.R:Why do you wantto work on hotel ?為什么你想在酒店工作?
E:Firstly , the hotel industry has a huge space of development in ourcity.
Secondly, the hotel staff arerequired to have professional skills and awareness of cooperation . I want topractice myself in hotel industry.
Thirdly, my major is hotelmanagement ,I hope to make practical use of the knowledge that I learned inhotel services.
第一酒店業(yè)在我們的城市有很大的發(fā)展空間。第二酒店員工需要專業(yè)的技能和合作意識，我希望能夠在酒店業(yè)鍛煉自己。第三我的專業(yè)是酒店管理，我希望將所學(xué)知識運(yùn)用到酒店服務(wù)中去。
23.R:Why are youinterested in our hotel ?為什么你對我們酒店感興趣?
E:Because we all ,know that our hotel is a International ChainFive-Star Hotel . So I believe that the hotel management level is veryprofessional and it has a bright future.
因?yàn)楸娝苤覀兙频晔且患覈H五星級連鎖酒店，所以我信任酒店的管理水平會特別專業(yè)，相信酒店會有遠(yuǎn)大的前景。
24.R:If you enterour hotel ,what section would you like to work in?如果你進(jìn)入我們酒店，你會選擇哪個(gè)部門?
E: I apply for the Concierge because I want to make face-to-facecommunications with guests so that I can give them my the best services. Inaddition , I hope by my effort I can become a Les chef d`or.
我申請?jiān)诙Y賓部工作因?yàn)槲蚁Ｍ芎涂腿俗雒鎸γ娴慕涣饕詾樗麄兲峁┳詈玫姆⻊?wù)。另外，我希望通過努力成為一名金鑰匙。
25.R:Working inhotel is really hard so can you accept that? 在酒店工作是很累的，你可以接收嗎?
E:Yes. I am very health . This is a very good opportunity to practicemyself . I do hope I can get this job . I promise I will work hard and make yousatisfied.
可以，我很健康。這是一個(gè)很好鍛煉我自己的機(jī)會。我發(fā)誓我會努力工作讓你滿意的。
26.R:If the guestcomplains to you, what do you do?如果客人向你投訴，你會怎么做?
E:I should patiently listen to reason that the guests complain about .If it is our problem I would contact the related departments to solve it , andtry my best to make guests feel at satisfied.
我會耐心的聽取客人投訴的理由。如果是我們的問題我會聯(lián)系有關(guān)部門進(jìn)行解決，盡量的令客人滿意。
27.R:Do you thinksmiling is very important when you are working?你認(rèn)為微笑在工作中重要嗎?
E:Smile is a kind of language which can be understand by everyone ,especially in service industry, smile can make the guests feel at home.
微笑是能被所有人理解的語言，特別是在服務(wù)行業(yè)微笑可以令客人感到賓至如歸。
28.R:How would youreceive a difficult customers? 你服務(wù)過挑剔的客人嗎?
E:I will try all my best to meet the requirements of the guests. But ifhe or she demands exceeds, I have to politely to refuse him/her.
我會盡我所能滿足客人的要求。但是如果他/她的要求過分的話，我會禮貌的解決他/她。
29.R:Can you work onshift?/Can you work overtime?你可以倒班嗎?你可以加班嗎?
E:No problem ,I obey the arrangement of the hotel.
沒問題，我服從酒店的安排。
30.R:If you areemploy by the hotel , what will you do firstly?如果你被酒店錄取了，你首先會怎么做?
E:I will be the first to read the employee handbook and accept training.And at the same time I need to make a good relationship with my colleagues.Try all my best to adopt to the new environment and become a qualify staff in ashort time.
我會首先閱讀員工手冊并接受培訓(xùn)。并同時(shí)我需要和同事建立良好的關(guān)系。盡快在短時(shí)間內(nèi)適應(yīng)新環(huán)境成為合格員工。
31.R:What kind oftreatment do you expected?你所希望的待遇是多少?
E:I hope my efforts can be the same as what I contribution to the hotel.
我希望我的待遇能夠和對酒店的貢獻(xiàn)成正比。
32.R:Beside thesalary , what welfare attract your mostly?除了薪酬以外，還有什么福利是最吸引你的?
E:I am really interested in the training courses that hotel offers.
我感興趣的有酒店提供的培訓(xùn)課程。
33.R:What are thefive plans for yourself in the future?你在未來五年的計(jì)劃是怎樣的?
E:I hope to show my ability in this field and to become a qualifiedstaff . Perhaps I will have an opportunity to engage a management position.
我希望在這一領(lǐng)域展現(xiàn)我的能力成為一個(gè)合格員工。或許在將來有機(jī)會獲得一個(gè)管理崗位。
34.R:How long willyou work in our hotel?/ How long would you stay with this hotel? 你將會在我們酒店工作多久呢?
E:I will stay as long as I can keep learning and growing in our hotel.
只要能在就酒店里持續(xù)學(xué)習(xí)和成長我就一直會留在酒店。
35.R:Do you have any question?你還有別的問題嗎?
E: That is all .Thank you.
就這些了，謝謝你。